Help Center

Frequently Asked Questions

Orders

How do I place an order?

Browse our shop, add items to your cart, and proceed to checkout. You’ll enter your shipping address and payment information, then confirm your order. You’ll receive a confirmation email immediately.

Can I modify or cancel my order?

If your order hasn’t shipped yet, email support@btechsupplies.store with your order number and we’ll do our best to accommodate your request. Once an order has shipped, it cannot be modified — but you can return items after delivery.

Do you offer bulk or business pricing?

For orders over $500, contact us at support@btechsupplies.store to discuss volume pricing.

Shipping

How much does shipping cost?

Orders over $75 ship free to the contiguous US. Under $75, flat-rate ground shipping is $6.95. See our Shipping Policy for full details.

How long does delivery take?

Orders placed before 2:00 pm ET ship the same day. Most deliveries within the continental US arrive in 2 – 5 business days depending on location.

Do you ship internationally?

Not at this time. We currently ship within the United States only.

How do I track my order?

You’ll receive an email with a tracking number once your order ships. Use that number on the carrier’s website (UPS or USPS) to check status.

Returns

What is your return policy?

Unused, unopened items can be returned within 30 days of delivery. See our Returns & Refunds page for the full policy and instructions.

How long do refunds take?

After we receive your return, refunds are processed within 3 – 5 business days. It may take an additional 5 – 10 days for the refund to appear on your statement.

Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover credit and debit cards.

Is my payment information secure?

Yes. All transactions are encrypted with TLS/SSL. Your card details are processed by our PCI-compliant payment provider and never stored on our servers. See our Payment & Security page for more information.

Account

Do I need an account to order?

No. You can check out as a guest. Creating an account lets you view order history and save your shipping address for faster checkout.

Still Have Questions?

Email support@btechsupplies.store or call (513) 630-7848, Monday – Friday, 9 am – 5 pm ET.