Returns & Refunds

Return Policy

We want you to be satisfied with every purchase. If something isn’t right, here’s how to return it.

Return Window

You may return most unused, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and in resalable condition.

How to Start a Return

1. Email support@btechsupplies.store with your order number and the item(s) you’d like to return.
2. We’ll reply within one business day with a return authorization and shipping instructions.
3. Ship the item(s) back to our Cincinnati warehouse using the provided instructions.
4. Once we receive and inspect the return, we’ll process your refund within 3 – 5 business days.

Refund Method

Refunds are issued to the original payment method. Please allow 5 – 10 business days for the refund to appear on your statement after processing.

Return Shipping

If the return is due to our error (wrong item, defective product, damage in transit), we’ll cover return shipping. For all other returns, the customer is responsible for return shipping costs.

Non-Returnable Items

• Opened consumables (ink, toner, labels)
• Items damaged by the customer
• Items returned without authorization

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery with photos. We’ll send a replacement or issue a full refund at no additional cost.